Privacy Policy

Effective Date: June 30, 2026

At VaeloPet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your data.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from VaeloPet, we may collect the following information:

Information You Provide

Full name
Email address
Shipping address
Billing address
Phone number
Purchase and order history
Customer service communications

Payment Information

Payments are securely processed by trusted third-party payment providers such as Shopify Payments or Stripe. We do not store your full credit card or payment information on our servers.

Information Collected Automatically

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage information
Pages viewed
Time spent on pages
Referral sources
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide shipping updates
Respond to customer support requests
Improve our website and shopping experience
Prevent fraud and unauthorized transactions
Analyze website performance
Maintain account and transaction records
Comply with legal obligations

If you choose to subscribe to our emails during checkout or elsewhere on our website, we may occasionally send updates about new products, promotions, or important company announcements. You may unsubscribe at any time using the link included in our emails.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help our website function properly, remember your preferences, improve performance, and better understand how visitors use our site.

Some cookies are necessary for the operation of the website, while others help us improve your shopping experience.

Most web browsers allow you to control or disable cookies through your browser settings.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers who help us operate our business, including:

Payment processors
Shipping and fulfillment providers
Website hosting providers
Analytics providers
Fraud prevention services
Customer support platforms

These providers receive only the information necessary to perform their services and are expected to protect your information.

We may also disclose information if required by law or to protect our legal rights.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing electronic data is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete your orders
Provide customer support
Maintain business records
Meet legal, accounting, and tax obligations
Resolve disputes and enforce our agreements

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Children's Privacy

VaeloPet is intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Your Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information.

These rights may include the ability to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your data is used
Opt out of certain data processing where applicable

To exercise these rights, please contact us using the information below.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may request access to, correction of, or deletion of certain personal information and may have the right to opt out of certain types of data sharing.

To submit a privacy request, please contact us using the information provided below.

Third-Party Services

Our website may use third-party service providers to operate our business, process payments, improve website functionality, analyze traffic, and provide customer support.

These providers maintain their own privacy practices, and we encourage you to review their privacy policies where applicable.